Please read the following carefully and before using the services or purchasing a through the go deploy Marketplace.
Intellectual Property Rights
All content, material, graphical images, works of authorship and images (“Intellectual Property”) incorporated in our services are owned by go deploy or it’s licensors. The exception is whereby go deploy have linked to or have content from an external source.
Registering an account
Using the support forms
Support services will be provided to all go deploy clients when accessing products, whether developed by go deploy directly or by a third party.
Some products may qualify for additional support services. These additional support services are defined in the agreements between go deploy and the content publisher, author, or customer and may not be described in this policy.
go deploy will provide support for any platform in which the client has a valid client agreement, or in which the user is accessing products on behalf of a customer with a valid client agreement.
- Support is available 24/7/365.
- Support will only be provided in English.
- Support requests can only be submitted using the Support Request form. Support requests made via other means will not be responded to. This is to ensure your request is routed correct department in the quickest possible manner.
- In accordance with our SLA, support requests are reviewed within four hours of receipt of a valid and completed support ticket. Incomplete tickets may cause a delay in response or resolution.
The go deploy support team do not control proprietary lab content as we are not the author or trainers for the labs. The support team can troubleshoot issues with connectivity, account logins and platform, we are unable to troubleshoot content within the lab unless we own the content or it is part of our lab management procedure.
Changes to this Agreement
Cancellations, Refunds and Payments
In order to cancel an order or request a refund you will need to reach out via our support form, refunds will only be issued once reviewed if warranted.
Refunds will be considered on a case by case, if you wish to dispute payment or our services you may contact email@example.com
You have the right to cancel your account at any given time, all data will be anonymised and therefore we will not be able to identify any previous order history after the moment of account deletion. Lab keys will still be usable. On deletion you will receive an order key summary on how many times it has been redeemed and how many times the key can be redeemed. Any future orders will require a new account to be set up.